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Frequently Asked Questions
What is wrong with real jute outdoors?
It looks right at a front door and lasts about one wet season. It holds water, goes musty, sheds fibre across the hall and rots from the underside where you cannot see it.
Does the synthetic version still look natural?
You get the same woven texture and warm natural tone, just in a fibre that survives rain, sun and boots rather than falling apart in one winter.
What happens when it rains on it?
Rain drains through and the mat dries rather than sitting saturated, which is why it stays free of the musty smell real jute develops.
How do I clean it?
Shake it out or hose it down and let it dry. There is no absorbed water to work out of it, so it is back in service quickly.
Where does it suit?
Front doorways, porches, back doors and covered entrances, anywhere you want the natural look without replacing the mat every year.
30 Day Money Back Guarantee
You have 30 days from delivery. If it is not right, tell us and we will refund you. No hoops, no interrogation.
Questions about a refund? Email support@marlowvane.com. We reply Monday to Friday, within 24 to 48 hours.