Refund policy

Our Commitment to You
At Marlow Vane, we want you to feel confident every time you shop with us. While our process works a little differently from a traditional retailer, we are committed to making sure you are treated fairly if something goes wrong with your order.

Damaged or Faulty Items
If your item arrives damaged, defective, or not as described, we will offer you a full refund or a free replacement, whichever you prefer. Simply contact us at shopmarlowvane@gmail.com within 30 days of receiving your order with a photo of the issue, and we will resolve it promptly.

Change of Mind or Other Circumstances
Due to the nature of our fulfilment process, we are unable to accept physical returns. If you would like to request a refund for a reason other than damage or fault, we offer a partial refund at our discretion, reflecting the circumstances of your order. We ask that you reach out to us directly so we can find a fair resolution together.

How Refunds Are Processed
Once a refund is approved, it will be issued back to your original payment method within 5-7 business days. You will receive a confirmation email once this has been completed.

Contact Us
If you have any questions about your order or this policy, reach us at shopmarlowvane@gmail.com or call +1 587 812 8169. We aim to respond within 24-48 hours.