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Frequently Asked Questions
Why do dogs need a cool surface?
Dogs cannot sweat the way people do. They regulate by finding cold tile, a shaded step or the draught by a door. This gives them that surface on demand.
Does it need power or water?
Neither. It activates under pressure alone, so there is nothing to plug in, no water to fill and no charging between uses.
Where should I put it?
Inside a crate, on top of a bed or straight onto the floor in the spot your dog already chooses in warm weather. Let them move on and off it freely.
Which dogs benefit most?
Thick coated breeds and any dog in a warm room, since they are working harder to stay comfortable than most owners realise.
How do I look after it?
Wipe it down and check it regularly for punctures or wear, and supervise a dog that chews bedding so nothing gets opened up.
30 Day Money Back Guarantee
You have 30 days from delivery. If it is not right, tell us and we will refund you. No hoops, no interrogation.
Questions about a refund? Email support@marlowvane.com. We reply Monday to Friday, within 24 to 48 hours.