Cancellation Policy

Order Cancellation Window
We begin processing orders as quickly as possible after they are placed. If you need to cancel your order, please contact us at support@marlowvane.com within 12 hours of placing it. We will do our best to cancel the order before it is processed and dispatched.

After Processing
Once an order has been processed and dispatched, it can no longer be cancelled. If your order has already shipped, please refer to our Refund Policy for available options once your item has been delivered.

How to Request a Cancellation
Email us at support@marlowvane.com with your order number and the subject line "Cancellation Request" as soon as possible. Include the email address used at checkout so we can locate your order quickly.

Approved Cancellations
If your cancellation request is approved before dispatch, a full refund will be issued to your original payment method within 5 to 7 business days. You will receive a confirmation email once the refund has been processed.

Refused Cancellations
If your order has already been dispatched at the time of your request, we are unable to cancel it. In this case you are welcome to contact us after delivery to discuss your options under our Refund Policy.

Contact
For any cancellation requests or questions, contact us at support@marlowvane.com or call +1 587 812 8169. We aim to respond within 24 to 48 hours during business hours.